Your Privacy Matters
This Privacy Policy explains how Energy Saving Shop collects, uses, discloses and protects personal information when you use our website or submit an enquiry.
Last updated: 28 September 2026
Energy Saving Shop ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website and the enquiry and assessment forms available on it.
Energy Saving Shop is a 100% Australian owned and operated energy solutions business.
Address: 11/ 17-21 Barretta Rd, Ravenhall VIC 3023
Phone: 1300 175 528
Email: info@energysavingshop.com.auWe collect personal information that you provide when you complete an enquiry, assessment or contact form, or otherwise contact us. This may include:
NameEmail addressPhone number
Postcode and property location
Property type and the energy upgrades you are interested inAny additional information you include in your messageWe also automatically collect technical information such as your IP address, browser type, device information, pages visited and how you interact with our website, through cookies and analytics tools.
We use the personal information we collect to:
Respond to your enquiry and provide information about our products and servicesPrepare assessments, quotes and recommendations for your propertyAssess potential eligibility for government energy incentivesCommunicate with you about your project and, where you have consented, send marketing or promotional materialImprove our website, services and customer experience
Meet our legal, regulatory and program-compliance obligationsOur website does not process payments or store credit card information. Forms on this site are used to collect enquiry and assessment details so our team can contact you and understand your requirements. Submitting a form does not create any obligation to proceed with a product or service.
Our website uses cookies and similar technologies to operate the site, remember your preferences, measure website performance and support our marketing. Cookies we may use include:
Essential cookies required for the website to functionAnalytics cookies that help us understand how the site is usedMarketing and advertising cookies used to deliver and measure relevant advertisingYou can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.
We use analytics tools, which may include Google Analytics, to understand website traffic and usage. These tools may set cookies and collect information such as pages viewed, time on site and general location. This information is used in aggregated form to improve our website and services. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
We may use marketing and advertising platforms, which may include Google Ads, Google remarketing and social media advertising tools such as the Meta (Facebook) pixel, to promote our services and measure the performance of our campaigns. These tools may use cookies to show you relevant advertising on other websites and platforms based on your visit to our site. You can manage advertising preferences through the settings offered by Google and the relevant social media platforms.
We do not sell your personal information. We may share your information with:
Trusted service providers who help us operate our website, communications and marketingInstallers or suppliers where relevant to your enquiry or projectGovernment or program bodies where required to assess incentive eligibilityAuthorities where required or permitted by lawWe take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including the use of secure hosting and SSL encryption. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Where a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request, contact us at info@energysavingshop.com.au.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting info@energysavingshop.com.au to be removed from our marketing list.
Our website may contain links to third-party websites, including government program information. We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time to reflect changes to our website, tools or legal obligations. The current version will always be available on this page.
If you have any questions about this Privacy Policy or how we handle your personal information, contact us:
Energy Saving Shop11/ 17-21 Barretta Rd, Ravenhall VIC 3023Phone: 1300 175 528Email: info@energysavingshop.com.auThis Privacy Policy is provided as general information and does not constitute legal advice. It should be reviewed by a qualified legal professional before publication to confirm it reflects your current data practices and obligations.